Pro Reward points will be credited to your account within 1-3 business days. If you don't see them appear after this time, please contact us at [email protected] and we will be happy to assist further.

Salon owners, managers, stylists, barbers, independent stylists and Paul Mitchell Schools Future Professionals in the USA and Canada are eligible to join the JPMS Pro Rewards program. A Distributor Full-Service Account number and/or Cosmoprof Store Card number is required for enrollment into Pro Rewards. Salon or barbershop groups with multiple locations have a unique tier level. Contact your John Paul Mitchell Systems Sales Representative or [email protected] for more information.

To optimize your eLearning Platform experience, please ensure the following:

• Browser Compatibility: Update to the latest version of your preferred browser.
  • Desktop: Chrome, Firefox, Safari, Microsoft Edge
  • Mobile: Safari, Chrome, Samsung Internet
• Browser Settings:
  • Enable JavaScript.
  • Install a PDF plugin.
  • Ensure TLS 1.2 support.
• Device Requirements:
  • Graphic and audio capabilities.
  • A broadband internet connection of at least 5 Mbps.

Note: Internet Explorer is not supported.

To join a live session visit the Live Virtual Classes page at the scheduled date and time of the Pro Live Session, and join directly from the page. If you can’t attend live, no problem— the recording will be available on the same page for one month after the session.

After you log in to your PM Pro account follow these steps: 

1. Click on EDUCATION at the top navigation menu  
2. Select eLearning Platform

You can watch the How to Navigate the Pro Site navigation video for detailed instructions on how to access the eLearning Platform from the Paul Mitchell website.

IMPORTANT: Please be advised that your PM Pro account email and password needs to match with your JPMS eLearning platform account to ensure single sign-on works properly.  

If you have any login troubles with the PM Pro site specifically, please contact [email protected]

If you received an 404 error message, please contact [email protected] and provide the following information and our support team will further investigate and response within 48 hours. 

• Your full name and email account 
• Provide a FULL screenshot with error message 
• Course name (if applicable) 
• Internet browser you are using. 
• Device you are using. For example (iphone, android phone, PC desktop...) 

Our platform is compatible with computers, tablets, and smartphones, though please note that some content might appear differently based on your device.

We recommend using Google Chrome for accessing all JPMS eLearning content as it is more compatible than other internet browsers.

Please refrain from manually changing your email address and password within the JPMS eLearning Platform, if possible. The Paul Mitchell Pro site sign-in is linked to the eLearning Platform sign-in for single sign-on, so it is important to ensure both your emails and passwords match for these websites to prevent any login issues.  

If you still need to update your email or password, please contact [email protected] and [email protected]. 

For details on Paul Mitchell Schools and how to apply, visit their website.

Please note that all content under the CONTENT LIBRARY tab is organized by category and is visible to all users. If you are trying to locate a course that you are enrolled in, please navigate to MY DASHBOARD to find specific content that is assigned to you. You can utilize the search bar at the top of both sections to help narrow down your search or use the filters under MY DASHBOARD.

For any questions regarding Paul Mitchell brand products (i.e. Is the Tea Tree Shampoo bar biodegradable?), please contact [email protected] or take the brand product knowledge course under CONTENT LIBRARY.  

Certificates of completion are available for select courses and can be found within the course itself. For example, in the Tea Tree Head Spa Experience course, the certificate is located in the final section. Once you reach that section, you can enter your name, download, and print your personalized certificate of completion.

Please note that not all courses include a certificate of completion. Additionally, these certificates acknowledge course completion only and do not represent a professional certification or certification credential.

The eLearning Platform has a variety of courses available including product knowledge, technical skills, soft skills, business and visual merchandising to choose from. You can find all courses under CONTENT LIBRARY and search by category.

If you are enrolled in a community, you can find your communities under My Dashboard. In the left-side Search & Filter panel, scroll to the bottom and select My Community to filter and view only the communities you belong to.

A community is a discussion forum where members can connect, collaborate, ask questions, and share knowledge related to online learning and professional development.

A badge is a digital recognition that shows you’ve met specific requirements, such as completing a set of courses or learning path.

If a badge’s criteria are updated and you no longer meet the new requirements, the badge will revert to a locked status. For example, if a badge requires completing all courses in a learning path and a new course is added, your badge may appear locked until you finish the newly added course.

A learning path is a custom, structured series of courses designed to help you build a particular skill or area of knowledge. When you complete all required items in a learning path, you’ll often earn the associated badge, which can be found under your Dashboard.

To successfully complete a course, you must complete each lesson and, after finishing all lessons, click the button at the bottom screen that says “SCROLL DOWN UNTIL THE END OF THE LESSON, THEN CLICK HERE TO CONTINUE →”.

For courses associated with Pro Reward Points, each lesson requires a minimum amount of time to be spent in the content before the completion button will appear. To receive credit:

• Remain in the lesson until the completion button appears.
• Scroll to the end of the lesson and click the completion button when it becomes available.
• Do not exit the lesson before the required time is met.

If you leave a lesson before the minimum time requirement has been reached, your progress will reset and you will need to restart that lesson.

If you did click on the completion button and it did not mark the course as complete, please contact [email protected] to further assist.

The eLearning Assistant is an AI-powered chatbot available on certain courses. Use it conversationally to ask questions about that course’s content or how to navigate it.

It can’t answer questions about other courses, JPMS products outside the course material, or anything unrelated to the course you’re in.

If it’s available on a course, you’ll see its icon in the corner of the course player. Click it to expand, then type your question to get started.